Community Services

CHC52021 Diploma of Community Services

Course Code: CHC52021
CRICOS Code: 113444K


Diploma of Community Services reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 400 hours of work as detailed in the Assessment Requirements of units of competency.

The course is in the application process of being accredited by the ACWA. If accreditation becomes successful, graduates can immediately become eligible for membership of the ACWA and enjoy the benefit of membership.

Career Opportunities

Become qualified to work in the community service sector as:

  • Service / Program Coordinator
  • Service / Program Manager
  • Case Manager

Community services refer to a broad range of programs and services that help people in need, including aged care, disability, youth work, drug and alcohol services, employment programs and more. Typically are government and non-profit organisations.

International Students

We are proud to announce that the CHC52021 Diploma of Community Services course is fully approved and nationally accredited for international students. Please visit International Students page for more information.

We understand that navigating the journey of studying abroad can be challenging. That's why we encourage you to inquire through your preferred agent, or one of our authorised agent representatives. Our authorised agent representatives can guide you through the application process and can assist you with obtaining the Confirmation of Enrolment (CoE). Please note that as the education institution, Charter Australia is unable to assist with the student visa application to Australia.

To speak with an agent, please fill in Contact Us form, and a member of our team will reach out to introduce you to an authorised agent representative.

Intake Dates

Charter Australia adopts a rolling enrolment model. Domestic students have the flexibility to enrol in any week when a new unit of competency commences. International students, on the other hand, are able to enrol at the start of each school term. Please refer to the Term Dates for further information.

Duration: 24 months
Units: 20
Requirements: 18+ and LLN
Language: English
Work placement: 400 hours
ID 74634


Class Schedule Location Domestic Students International Students

Entry Requirements

There are no prerequisites or corequisites that are applicable to the units of competency selected within this course.  For Charter Australia’s minimum entry requirements, please visit Entry Requirements page.

Core Units & Elective Units

This qualification requires students to complete 12 core units and 8 elective units.

12 Core Units

  1. CHCCCS004 Assess co-existing needs
  2. CHCCCS007 Develop and implement service programs
  3. CHCCCS019 Recognise and respond to crisis situations
  4. CHCCSM013 Facilitate and review case management
  5. CHCDEV005 Analyse impacts of sociological factors on people in community work and services
  6. CHCDFV001 Recognise and respond appropriately to domestic and family violence
  7. CHCDIV001 Work with diverse people
  8. CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  9. CHCLEG003 Manage legal and ethical compliance
  10. CHCMGT005 Facilitate workplace debriefing and support processes
  11. CHCPRP003 Reflect on and improve own professional practice
  12. HLTWHS003 Maintain work health and safety

Delivery Mode

​Duraton: two years (104 weeks), with the option for early completion available under the condition that all assessment material is completed.

The 104 weeks period that this course is run over consists:

  • 80 teaching weeks and 24 weeks school break
  • Training will be delivered via a combination of online and face-to-face classes.
  • 400 hour work placement

Classroom training will be delivered on Charter Australia’s North Sydney campus at: Level 3, 53 Walker Street, North Sydney, NSW 2060 Australia.

Work Placement

Charter Australia’s work placement program for CHC52021 Diploma of Community Services is designed based on the ACWA fieldwork placement requirements for diploma and higher education level courses. For this qualification students must have completed at least 400 hours of work placement.  For those students not already working in the community service sector, Charter Australia will organise work placement for enrolled students in suitable community service organisation(s).

Before undertaking any work placements, students will be required, at their own cost, to undertake a:

•    National Police Check
•    Working with Children Check
•    Health screening & any necessary vaccinations​


Assessments for CHC52021 Diploma of Community Services include:

  • Written Task
  • Simulation / practical demonstration
  • Work place assessments

Fees & Government Subsidies

Visit Fees Information.

This course is subsidised by the NSW Government, with reduced or no tuition fees for eligible students. To find out if you are eligible for government subsidies, please visit Are you eligible for subsidised training? 

Pathways to Further Studies

CHC52015 Diploma of Community Services provides academic pathways to a social work or social science degree with the possibility of gaining advanced standing.​ Visit University Pathways for more information.