Student Information- Fees & Refunds

Domestic Students

Domestic students include:

Australian citizens
Australian permanent residents
New Zealand citizens, or
Humanitarian Visa Holder, OR a Partner Visa Holder whose sponsor is a current or past Humanitarian Visa Holder

Fees & Government Subsidies

Charter Australia is an approved provider under the Smart and Skilled program.

Government funding may be available to eligible students. Eligibility criteria apply. For details, please visit our Smart and Skilled Page.

Fee-free training places may also be available under government initiatives, subject to funding availability. For details, please visit our NSW Fee Free Iniative.

If you are not eligible for government subsidy, course fees will be provided during the application process.

Domestic Students

This is for domestic students who ARE permanent residents of Australia or New Zealand OR HAVE Citizenship from either of the two countries.

Find out more

International Students

This is for international students who ARE NOT permanent residents of Australia or New Zealand nor have Citizenship from either of the two countries.

Find out more

Study Work Program Students

For SWP students who hold a Working Holiday Visa and enrolled or would like to enrol into our Study and Work Program (SWP).

Find out more

View the fee table below for SWP

STREAM	TUITION	MATERIAL FEE	WORK PLACEMENT FEE
AGED CARE
English for Healthcare and Nursing + Certificate III in Individual Support + Job Support Program	$9,200	$300	N/A

Certificate III in Individual Support + Job Support Program	$6,450	$200	N/A

HOSPITAL
English for Healthcare and Nursing + Certificate III in Individual Support + Job Support Program	$10,350	*$950 +$300	$950

Certificate III in Health Services Assistance + Job Support Program	$7,600	*$950 +$200	$950

CHILDCARE
English for Care Professionals + Certificate III in Early Childhood Education and Care + Job Support Program	$13,700 $9,400	$300	N/A


Certificate III in Early Childhood Education and Care + Job Support Program	$12,000 $7,700	$200	N/A

STREAM	TUITION	MATERIAL FEE	WORK PLACEMENT FEE
AGED CARE
English for Healthcare and Nursing + Certificate III in Individual Support + Job Support Program	$9,200	$300	N/A

Certificate III in Individual Support + Job Support Program	$6,450	$200	N/A

HOSPITAL
English for Healthcare and Nursing + Certificate III in Individual Support + Job Support Program	$10,350	*$950 +$300	$950

Certificate III in Health Services Assistance + Job Support Program	$7,600	*$950 +$200	$950

CHILDCARE
English for Care Professionals + Certificate III in Early Childhood Education and Care + Job Support Program	$13,700 $9,400	$300	N/A


Certificate III in Early Childhood Education and Care + Job Support Program	$12,000 $7,700	$200	N/A

Payment Methods

Payment options are outlined in your Letter of Offer and invoice. Available methods include:

Bank transfer
Credit or debit card
EFTPOS

Non-Payment of Fees

Payment of fees by the due date is a condition of enrolment.

If fees remain unpaid, Charter Australia may:

Restrict access to learning resources and results
Prevent further enrolment
Withhold transcripts or certification
Cancel enrolment following written notice

Deferral

Students may request to defer their course commencement.

28 days or more before commencement: No additional fee
Less than 28 days before commencement: $200 administration fee applies
After course commencement: Full tuition fees remain payable unless supported by medical evidence or extreme personal hardship

Deferral requests must be submitted in writing using the approved form.

General Conditions

All refund requests must be submitted in writing using the Refund Request Form
Students must also submit an Application for Withdrawal or Deferral form (where applicable)
Refunds are paid to the original payer unless otherwise authorised in writing
If no refund request is submitted, fees may be held as a credit for future enrolment

Domestic Students – Refunds

Withdrawal 14 days or more before commencement:
100% refund of tuition fees
Withdrawal less than 14 days before commencement or non-attendance:
No refund

Provider Default (Domestic)

If Charter Australia cannot deliver a course, students may choose to:

Transfer to another Charter Australia course
Transfer to another provider with full credit and no additional fees
Receive a refund for unused tuition fees

Refunds are processed within 10 working days.

International Students – Refunds

Student-Initiated Refunds

Visa refusal:
95% refund of all fees (official evidence required)
Withdrawal 28 days or more before commencement (visa granted):
70% refund of tuition fees
Withdrawal less than 28 days before commencement (visa granted):
50% refund of tuition fees
After commencement:
No refund unless supported by medical evidence or extreme personal hardship

Student Default

Handled in accordance with the written agreement and the ESOS Act.

Provider Default

Students may choose to:

Receive a refund of unused prepaid fees within two weeks; or
Be placed in an alternative course at no additional cost

If required, the Tuition Protection Service (TPS) will assist.

Refunds are processed within 28 days (or within two weeks for visa refusal or provider default).

Study and Work Program (SWP) Students – Refunds

Application fee: Non-refundable
Reservation fee ($500): Non-refundable

Visa Refusal

95% refund of all fees (evidence required)

Withdrawal

28 days or more before commencement: 70% refund
Less than 28 days before commencement: 50% refund
After commencement: No refund unless exceptional circumstances apply

No Refund Applies If:

Enrolment is cancelled due to breach of policies or visa conditions
Student does not commence the course as scheduled

Provider Default

Transfer to another Charter Australia course
Transfer to another provider with full credit and no additional fees
Receive a refund for unused tuition fees

Refunds are processed within 10 working days after receiving a valid request.

Refund Payments and Appeals

Refunds are paid in Australian dollars using the original payment method
If a refund is declined, students may lodge an appeal within 20 working days under the complaints process

Other Fees Table

ITEM	FEES DESCRIPTION

1. Course Materials	Most course materials are provided in electronic format in the Student Portal. For students’ convenience, hard copies for certain assessments are also provided to the students with no additional charge. However, if students require specific printing of course materials, a small fee will be charged: Health & Community Services: Lessons and/or Assessment Tasks – $5 per unit Work placement Logbook – $5 per logbook












2. Printing	Administration staff is able to assist our students to print course related materials at 5c per page.

3. Course Related Fees	RPL Application Fee: $50 Course Extension Fee: $100 per week for up to 6 weeks. Please note: All extensions are applied from the enrolment expiry date without exception. Assessment Repeat Fee: Students have 3 free attempts for each assessment task. Any extra will incur an $100 per attempt per assessment/task. Course Repeat Fees: $300 per Cert III & IV course unit, $600 per Diploma course unit Reactive System Access: Students have four (4) additional weeks system access to the assessment after the assessment due date. For example, if an assessment task is due in four (4) weeks time, the system will allow student access until the end of the eighth (8th) week. To reactive the access to the particular assessment will incur a fee of $100.















5. First Aid Course	If HLTAID0011 Provide First Aid is one of the required units in the qualification which the student has enrolled in, there will be no charge for the student on the condition that no credit transfer has been applied for this unit. Booking for the students who have enrolled into the above qualification courses will be processed by Charter’s Administration. For all other students, booking must be made via Charter’s website and booking fees be paid online.
6. Student Cards	Student will be issued a Student ID Card on enrolment at no cost. If students apply for replacement student cards for any reason (i.e. Lost or damaged), the fee of reissuing student card is $20.
7. Issuing First Aid Certificate	After having successfully completed the first aid certificate unit, students will be issued an electronic PDF version of the certificate. A $20 preparation fee will be charged if a hardcopy is required.
8. Other Certificate Replacement	Charges may apply to certificate replacement. Softcopy – $0 Hardcopy – $20 (Postage within Australia is included) Application for Certificate Replacement
9. Police Check and USI	Students are requested to do Police Check and obtain USI at their own cost and time. Service fee of $20 will be charged to student who requires full assistance. Police Check costs: $20 for volunteering $50 for employment





10. Change of CoE	$150

11. Vaccination	$20 for flu vaccination at GP or pharmacy

12. Serology test	Depends on student's insurance cover
13. Host Charges	Aged care: No fee Hospitals: Depends on hospital groups range wide is $600 to $980

ITEM	FEES DESCRIPTION

1. Course Materials	Most course materials are provided in electronic format in the Student Portal. For students’ convenience, hard copies for certain assessments are also provided to the students with no additional charge. However, if students require specific printing of course materials, a small fee will be charged: Health & Community Services: Lessons and/or Assessment Tasks – $5 per unit Work placement Logbook – $5 per logbook












2. Printing	Administration staff is able to assist our students to print course related materials at 5c per page.

3. Course Related Fees	RPL Application Fee: $50 Course Extension Fee: $100 per week for up to 6 weeks. Please note: All extensions are applied from the enrolment expiry date without exception. Assessment Repeat Fee: Students have 3 free attempts for each assessment task. Any extra will incur an $100 per attempt per assessment/task. Course Repeat Fees: $300 per Cert III & IV course unit, $600 per Diploma course unit Reactive System Access: Students have four (4) additional weeks system access to the assessment after the assessment due date. For example, if an assessment task is due in four (4) weeks time, the system will allow student access until the end of the eighth (8th) week. To reactive the access to the particular assessment will incur a fee of $100.















5. First Aid Course	If HLTAID0011 Provide First Aid is one of the required units in the qualification which the student has enrolled in, there will be no charge for the student on the condition that no credit transfer has been applied for this unit. Booking for the students who have enrolled into the above qualification courses will be processed by Charter’s Administration. For all other students, booking must be made via Charter’s website and booking fees be paid online.
6. Student Cards	Student will be issued a Student ID Card on enrolment at no cost. If students apply for replacement student cards for any reason (i.e. Lost or damaged), the fee of reissuing student card is $20.
7. Issuing First Aid Certificate	After having successfully completed the first aid certificate unit, students will be issued an electronic PDF version of the certificate. A $20 preparation fee will be charged if a hardcopy is required.
8. Other Certificate Replacement	Charges may apply to certificate replacement. Softcopy – $0 Hardcopy – $20 (Postage within Australia is included) Application for Certificate Replacement
9. Police Check and USI	Students are requested to do Police Check and obtain USI at their own cost and time. Service fee of $20 will be charged to student who requires full assistance. Police Check costs: $20 for volunteering $50 for employment





10. Change of CoE	$150

11. Vaccination	$20 for flu vaccination at GP or pharmacy

12. Serology test	Depends on student's insurance cover
13. Host Charges	Aged care: No fee Hospitals: Depends on hospital groups range wide is $600 to $980