Domestic Students - Fees & Refunds

Fees Protection Clause

According to Standard for RTOs 2015, Clause 7.3—Protecting pre-paid fees by students, Charter Australia will not charge in advance more than $1500 including enrolment fees, tuition fees, materials fees and any other fee component that is a mandatory payment for the course. Course fees will be invoiced for a maximum of $1500 in advance.

Refund Procedures for Domestic Students

Withdrawal 14 days or more before course or workshop commencement

The student receives a full refund of tuition fees.
Notification for withdrawal or deferral must be received 14 days before course commencement by completing and returning the Application for Withdrawal or Application for Deferral forms to Charter Australia’s Head Office.
An Application for Refund form is also required. If a student doesn’t complete the Application for Refund, the refund will be held on their account as credit towards a future enrolment.

Withdrawal less than 14 days before course or workshop commencement

There is no refund if a withdrawal is received less than 14 days before commencement.

Non-attendance

There is no refund if a student fails to attend a course or workshop without prior notice.

Other Circumstances

A student’s tuition fees will be refunded in part or in total as the resolution of a formal complaint or grievance under the Student Complaint Policy. Students must complete a Formal Complaint form and provide relevant documentary evidence. Please contact Charter Australia head office before completing the complaint form.

General Refund Policies

Refunds will be repaid to the person who originally paid the fees, including employers or third parties.
Refunds will be made within 10 working days from the date of request or the date of clearance of the original payment, whichever is the later.
Administration will record the refunds in the Student Records Management System.
The Finance Manager (or delegated nominee) will follow up unclaimed refunds within two weeks.

Provider default: domestic students

In the event that Charter Australia cancels a domestic student’s enrolment due to provider default, students will be notified in writing and will be given the option to:

transfer their enrolment to another course within Charter Australia or to another study period; or
be offered a place in a similar course of study leading to a comparable qualification with another nominated institution, with: (1) full credit for the subjects successfully completed at Charter Australia; and (2) without any requirement to pay the new provider fees for replacement subjects (that is, subjects that the student has commenced but not completed because the subject ceased to be offered); or
request a refund of prepaid tuition fees for those subject(s) not yet completed and/or commenced;
requests for refunds of tuition fees will be processed within 10 working days of receiving the request unless a request to transfer enrolment to another course or study period is received from the student in writing during this period.

Optional Fees

Optional fees cover additional services and resources that fall outside standard course tuition, such as printing, materials, re-issued documents, assessment resits, and other non-essential items. The table below outlines the optional charges students may incur depending on your individual needs and requests. Optional fees cover non-essential goods and services provided to you, and please note that these fees are typically non-refundable.

Item	Fees Description
1. Course materials	Most course materials are provided in electronic format in the Student Portal. For students’ convenience, hard copies for certain assessments are also provided to the students with no additional charge. However, if students require specific printing of course materials, a small fee will be charged: Health & Community Services: Lessons and/or Assessment Tasks – $5 per unit Work placement Logbook – $5 per logbook
2. Printing	Administration staff is able to assist our students to print course related materials at 5c per page.
3. Course Related Fees	RPL Application Fee: $50 Course Extension Fee: $100 per week for up to 6 weeks. Please note: All extensions are applied from the enrolment expiry date without exception. Assessment Repeat Fee: Students have 3 free attempts for each assessment task. Any extra will incur an $100 per attempt per assessment/task. Course Repeat Fees: $300 per Cert III & IV course unit, $600 per Diploma course unit Reactive System Access: Students have four (4) additional weeks system access to the assessment after the assessment due date. For example, if an assessment task is due in four (4) weeks time, the system will allow student access until the end of the eighth (8th) week. To reactive the access to the particular assessment will incur a fee of $100.
4. Student Work Placement Insurance	Charter Australia strongly recommends our students to purchase their own personal injury insurance for the period while they are scheduled to undertake work placement. Charter Australia will be able to arrange student work placement person injury insurance for $150 per student for up to 9 months.
5. First Aid Course	If HLTAID0011 Provide First Aid is one of the required units in the qualification which the student has enrolled in, there will be no charge for the student on the condition that no credit transfer has been applied for this unit. Booking for the students who have enrolled into the above qualification courses will be processed by Charter’s Administration. For all other students, booking must be made via Charter’s website and booking fees be paid online.
6. Student Cards	Student will be issued a Student ID Card on enrolment at no cost. If students apply for replacement student cards for any reason (i.e. Lost or damaged), the fee of reissuing student card is $20.
7. Issuing First Aid Certificate	After having successfully completed the first aid certificate unit, students will be issued electronic PDF version of certificate. $20 preparation fee will be charged if a hardcopy is required.
8. Other Certificate Replacement	Charges may apply to certificate replacement. Softcopy – $0 Hardcopy – $20 (Postage within Australia is included)
9. Police Check and USI	Students are requested to do Police Check and obtain USI at their own cost and time. Service fee of $20 will be charged to student who requires full assistance.
10. Change of CoE	$150

Overview

If you are an Australian or New Zealand Citizen or hold an Australian Permanent Resident (PR) visa, you are classified as a Domestic Student and may be eligible for FEE-FREE training under NSW Fee Free initiative. Other certain types of visa holders may be also eligible for Fee-Free training. Please go to NSW Fee Free for more information.

If you are not sure, please contact us with your visa category and Charter Australia's enrolment team will advise you accordingly.

On this page:

Fees for Smart and Skilled Program
Refund Procedures for Domestic Students
Refund Request Form
Optional Fees

Fees under Smart and Skilled Program (For eligibility, go to Smart & Skilled webpage.)

Course Name	Subsided Prices
Course Name	Duration	First Qualification	Second Qualification	Concession
CHC33021 Certificate III in Individual Support	4 -12 months	$1,450 Traineeship: $0	$1,750 Traineeship: $0	$240 Traineeship: $0
HLT33115 Certificate III in Health Services Assistance	4 -12 months	$1,600 Traineeship: $0	$1,930 Traineeship: $0	$240 Traineeship: $0
CHC43015 Certificate IV in Ageing Support	6 -18 months	$1,990 Traineeship: $0	$2,320 Traineeship: $0	$240 Traineeship: $0
CHC43015 Certificate IV in Ageing Support with 9 units credits transfer	6 - 8 months	-	$1,270 Traineeship: $0	$240 Traineeship: $0
CHC43415 Certificate IV in Leisure and Health	6 -12 months	$1,990	$2,320 Traineeship: $0	$240 Traineeship: $0
CHC43415 Certificate IV in Leisure and Health with 9 units credit transfer	6 - 8 months	-	$1290 Traineeship: $0	$240 Traineeship: $0
CHC52021 Diploma of Community Services	18 months	$4420 Traineeship: $0	$4970 Traineeship: $0	N/A Traineeship: $0